Refund policy

We want you to love your Pixel & Pattern order. If something isn't right, here's how returns work.

Eligibility

Items can be returned within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Due to hygiene considerations, phone cases that have been fitted to a device may only be returned if faulty.

Faulty or Not-as-Described Items

If your item arrives faulty, damaged, or significantly different from its description, you're entitled to a repair, replacement, or refund under the Australian Consumer Law. This guarantee applies regardless of anything else in this policy and cannot be excluded. Contact us with photos of the issue within 7 days of delivery and we'll resolve it promptly, including covering return shipping for confirmed faults.

Change-of-Mind Returns

For change-of-mind returns (the item is fine but you no longer want it), the customer covers return postage. Refunds are issued to the original payment method once the returned item is received and inspected, typically within 5 business days.

How to Start a Return

Email dhirajnamkarki@gmail.com with your order number and reason for return. We'll send return instructions and an address.

Refund Timelines

Once approved, refunds are processed within 3-5 business days, though your bank or card provider may take longer to show the credit.

Non-Returnable Items

Final sale or clearance items are marked as such at time of purchase and are not eligible for change-of-mind return. Faulty-item rights under Australian Consumer Law still apply.